Workspace access problems
Workspace access problems
Use this page when sign-in works but DOE does not show the workspace, page, feature or data you expected.
What this usually means
Signing in confirms who you are. Your access and role decide what you can open inside DOE.
| What you see | What it usually means |
|---|---|
| No workspace appears | Your account may not have access to that workspace |
| Contact your administrator | Your access or role needs to be reviewed |
| A feature is missing | Your role or workspace may not include that feature |
| Data looks empty | The selected workspace, data view, filters, dates or permissions may limit the results |
| A teammate sees more | Their role, workspace or selected data view may be different |
Quick checks
- Confirm the workspace name.
- Check whether you are viewing My data, Workspace or a teammate's data.
- Clear search and filters.
- Widen the date range.
- Refresh the page.
Ask the administrator responsible for your access
Ask them to check:
- the exact work email you used,
- whether your DOE access is active,
- the workspace and role,
- whether the feature is available for the workspace, and
- whether a connected service needed by the page is active.
If your company uses SSO and SCIM, your company manages the account and DOE access. Ask your company administrator to make the change through the company access process. A manual invitation or DOE password reset will not fix a company-managed access problem.
Company groups do not automatically grant a DOE role. Your company's DOE administrators must confirm the intended role.
When to ask Njord
Ask Njord to check the connection when:
- your company login succeeds but DOE cannot find your company,
- your company administrator confirms that access is active but DOE still blocks it, or
- a completed company access change still does not appear in DOE.
Njord cannot decide which workspace or role a person should have. That decision stays with your company.