Sign in with email, password and code
Sign in with email, password and code
Use this page only when your account signs in with a DOE email and password.
If your organization told you to use company SSO, return to the sign-in page and choose Sign in with SSO. Do not enter a company SSO password into the DOE password fields.
Before you sign in
Make sure:
- your DOE password account is verified,
- you are using the approved work email,
- you are using your DOE password, and
- you can open the mailbox connected to the account.
Sign in
- Open the DOE sign-in page.
- Enter your work email.
- Enter your DOE password.
- Choose Sign in.
- Enter the security code sent to your email when DOE asks for it.
If the password is wrong, use Forgot password? to reset a DOE password.
Why DOE asks for a security code
DOE password accounts use an emailed security code as the default second sign-in step. This helps protect the account even if someone else learns the password.
Use the newest code. Requesting another code can make an older one stop working.
For company SSO, your company manages MFA and its other security checks. The DOE email code does not replace or bypass company MFA.
When to use a different button
| Your organization's instruction | Use |
|---|---|
| Use standard Google sign-in | Sign in with Google |
| Use company SSO | Sign in with SSO |
| Use a DOE password | Email and password |
When SSO and SCIM are enabled, your company manages the account, MFA and DOE access. A DOE password reset cannot restore or change that account.
After sign-in
DOE opens the workspace allowed for your account. If sign-in succeeds but the workspace is missing, the problem is access rather than your password.
For an SSO and SCIM account, ask your company administrator to check the workspace and role.
If sign-in does not work
| What you see | What to do |
|---|---|
| Invalid email or password | Check the email, then reset the DOE password if this is a DOE password account |
| Security code invalid | Use the newest code or request one new code |
| Google or SSO account expected | Go back and choose the method your organization told you to use |
| No workspace after sign-in | Ask the administrator responsible for your DOE access to check the workspace and role |
| Company-managed account was suspended | Contact your company administrator; a DOE password reset cannot restore it |