Reset your DOE password
Reset your DOE password
Use this page only when you sign in with a DOE email and password.
A DOE password reset cannot change a Google password or company SSO password. If your company uses SSO and SCIM, use your company's password recovery process or contact your company administrator.
Request a reset
- Open the DOE sign-in page.
- Choose Forgot password?
- Enter the work email for your DOE password account.
- Submit the request.
- Keep the reset screen open.
DOE sends a security code when that account can be reset.
Choose a new password
- Open the newest reset email from DOE.
- Copy the security code.
- Enter the code on the reset screen.
- Enter your new password.
- Confirm the new password.
- Submit the change.
Use the newest code and follow the password requirements shown on the page.
After the reset
Sign in again with your work email and the new DOE password. Other browser sessions may ask you to sign in again.
If your organization has moved your account to company SSO, return to the sign-in page and choose Sign in with SSO instead.
If the reset does not work
| Problem | What to do |
|---|---|
| No email arrives | Check spam, confirm the email spelling and request one new code |
| The code fails | Use the newest code and keep the reset page open |
| The email is not recognized | Confirm that the account uses a DOE password |
| Your organization uses Google | Reset the password with Google |
| Your organization uses SSO and SCIM | Ask your company administrator to check the company account and access |
| The account was suspended or removed | A password reset cannot restore it; contact the administrator responsible for access |
Never share a password or security code with another person.